9:30am to 12:30pm, 1st December, 2008

To register, please send an email to Helen.Guan@usyd.edu.au. The number of participants is limited so places will be allocated on a first-come first-serve basis.

Introduction:

The steady transition from a product-based economy to a service-based economy has been widely recognised. The dependence of the service sector on information technology (IT) would suggest the need to review and revise IT and related curricula in universities to reflect the changing needs of organisations and workplaces. A multi-university consortium in Australia funded by the Australian Learning and Teaching Council (ALTC) is engaged in a project which seeks to identify, document, and disseminate the critical knowledge and skill sets needed by IT professionals to successfully function in a service-centric world. Based on the findings, the project proposes to develop multi-disciplinary curriculum modules to assist in the training of a new generation of post-graduate students who are well equipped to play a key role in the expansion of IT-enabled services.

The workshop will include a keynote presentation by a well-known researcher and curriculum expert in the field that has come to be known as SSME. Investigators from the participating universities (University of Sydney, University of New South Wales, University of Queensland, and University of Melbourne) will present their experiences in teaching diverse aspects of SSME. Some of the preliminary results from the focus group studies undertaken as part of the ALTC project will be presented and discussed. A delineation of the important themes and topical areas related to SSME and their inter-relationships will be explored. The workshop will be participative with ample of time for discussions involving the attendees.

Agenda:

09:30: Welcome
-- Joseph Davis. School of IT, University of Sydney

09:45: Keynote Speaker, Educating the New Service Professional: What are the Essentials of a Service Curriculum?
-- Cheryl Kieliszewski, IBM Almaden Research Lab

10:30: Experience in SSME Teaching
-- Andrea Stern, School of IT, University of Sydney

10:45: SSME Relevant Teaching and Research at The University of Queensland
-- Marta Indulska, School of Business, University of Queensland
-- Shazia Sadiq, School of Information Technology & Electrical Engineering, University of Queensland

11:00: Coffee Break

11:15: A Service-Oriented Approach for Analysing Large-Scale Financial Data: Implications in Research and Teaching
-- Fethi Rabhi, School of Information Systems, Technology and Management, University of New South Wales

11:30: How consumers view services and how service business managers can design service processes that are attractive to consumers
-- Lester W Johnson, Melbourne Business School, The University of Melbourne

11:45: Design and Building SSME Interactive, Open Access Portal
-- Helen Paik, School of Computer Science and Engineering (CSE), the University of New South Wales

12:00: Emerging Directions for SSME Teaching and Learning
-- Joseph Davis. School of IT, University of Sydney