SSME Learning and Teaching Project

Support for this project website has been provided by the Australian Learning and Teaching Council Ltd (ALTC), an initiative of the Australian Government Department of Education, Employment and Workplace Relations.
The views expressed in the project do not necessarily reflect the views of the Australian Learning and Teaching Council.


  • The University of Sydney (Lead Institution)

  • University of New South Wales

  • University of Queensland

  • University of Melbourne


    The University of Sydney (USYD)

  • Joseph Davis, Project Leader
  • Simon Poon
  • Andrea Stern
  • Ravi Seethamraju

    University of New South Wales (UNSW)

  • Boualem Benatallah
  • Fethi Rabhi
  • Hye-young Helen Paik
  • Dubravka Cecez-Kecmanovic

    University of Queensland (UQ)

  • Shazia Sadiq
  • Marta Indulska

    University of Melbourne (UM)

  • Liz Sonnenberg
  • Lester Johnson
  • Simon Milton

Project Manager

  • Leila Zamani

Advisory Board:

Alistair Barros

SAP Research


Duncan McFarlane

Professor of Service and Support Engineering

Institute of Manufacturing

University of Cambridge

Jay Hannon

University Relations and Development Manager

IBM Australia, Sydney

Cheryl Kieliszewski

IBM Almaden Research Centre

Michel Hedley

NSW Executive Officer

Australian Information Industry Association (AIIA)

Project Aims

  • Establish an educational consortium consisting of the University of Sydney, the University of New South Wales, the University of Queensland and the University of Melbourne to construct a model of innovative post-graduate IT education which reflects the global diversity of the services sector as well as the multi-disciplinary character of SSME studies.Advising the consortium will be a Reference Group of key takeholders.

  • Align with the needs of the IT-enabled services sector by researching and identifying the key knowledge and skill sets needed by employers today and anticipated in the future, incorporating findings from related investigations, (Chicharo and Naghdy, 2007) and using this data to frame a set of distinctive services-related graduate attribute statements with industry and professional association participation.

  • Develop market relevant curriculum modules and other educational resources informed by information gained from industry, professional associations and recent graduates. Content areas could include business process modelling,service design and engineering; service oriented computing and the management of IT-enabled services. These modules would form the basis for IT curriculum renewal for individual institutions.

  • Establish the first concentration of postgraduate SSME coursework in Australia and the Asia Pacific region and actively promote its adoption and adaptation throughout the region.

  • Create an on-line SSME interactive portal that would provide universities across Australia and the Asia Pacific Region with a wide range of multi-disciplinary teaching-learning resources which incorporate innovative educational technologies, including a "services foundry".

  • Raise the profile of SSME in universities, industry and professional associations, through workshops, conferences, reference groups and publications. This would include conducting a workshop on SSME education in 2008 and an international conference in 2010 as well as expanding the network of industry partners, which currently includes IBM, Cisco, Commonwealth Bank of Australia, American Express, and the IT Services Management Forum.

  • Contribute to and promote a research agenda in SSME that encourages the study of services from diverse disciplinary perspectives, e.g. IT, Management, Marketing, Operations Research, provides a critical link with this rapidly changing field and will help foster the next generation of IT academics with SSME expertise and thus on-going SSME education.

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